Meet the BBB Rating Specialists Behind Business Rating Fix.Senior People. Results-Based Work.

I had tried two other ORM firms before Reputation Resolutions. Both took retainers and produced nothing. The team here did a full audit of what had been built and explained why it had not worked. Six months in, the BBB page was off page one.

A competitor filed a fake complaint as a fake customer. I had the transaction records proving no relationship. Reputation Resolutions built the dispute package and the complaint was removed by the BBB in under sixty days.

The honesty was the thing. They told me direct removal was not going to happen on my case and explained exactly why. Then they gave me a realistic displacement timeline. Eight months later the complaint was page three and my new business calls were up.

The AI search issue they flagged was the part nobody else caught. Our complaint had been pushed off page one of Google but Google AI Overviews was still summarizing it at the top. They built the secondary content strategy to address that specifically.

I had a cluster of complaints from a rough year and an F rating. They did not promise the moon. They laid out what was realistically achievable, removed two of the eight complaints through the dispute process, and built the displacement campaign around the rest. My grade came back to a B within nine months.